Verzenden & retourneren

Articles ordered through this webshop are delivered in Belgium according to the indicated delivery time.

For all items that can be shipped:

You can also choose to pick up the purchased items for free in our store. (Stationsstraat 21 - 9300 Aalst)

If the right of withdrawal applies:

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last shipment or the last part.

To exercise the right of withdrawal, the Customer must e.g. De Clippel, Cocinella, Stationsstraat 21 - 9300 Aalst 0032 785 675, [email protected], via an unambiguous statement (e.g. in writing by post or e-mail) to the notify its decision to withdraw from the contract.

In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods to De Clippel, for example, without delay, but in any case no later than 14 calendar days after the day on which he made his decision to withdraw from the agreement. has communicated, return or hand over to Cocinella, Stationsstraat 21 - 9300 Aalst. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

*** The return costs remain at the customer's expense.

If the returned product is in any way diminished in value, Cocinella reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. The customer is also responsible for returning the product to us in safe and sturdy packaging. The sender is held responsible for damage incurred during the return process.


The refund of the returned products, including the initial delivery costs if they were included in the invoice, will be made at the latest within 14 working days after receipt by Cocinella. However, the refund does not apply to the costs of resending products. These costs remain at the customer's expense.

Cocinella will refund the Customer with the same payment method with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.
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